Q: Why do we call you?

A : This is because we need to call you to confirm some basic information of your order, protect your billing account and the whole process only takes a few minutes.

Q: Why do we need some documents for verifying?

A:To make sure this is your Pay Pal account or card, we may need you to send us a colorful photo of your government-issued ID card & Passport & Driver License.

We need you show the information below:

1. Your name

2. Display the type of license

3. Display the expired time of the license.

You can take a picture about the license with your phone and mail it to us directly or go to our livechat to send it.

Q: Why did I receive nothing after I paid?

A:Most of our customers could get their items within 5 minutes if all the information is correct.You can contact us on our livechat to solve this.

Q: Will you refund me if I did not receive my order?

A: Yes, we will refund in 12 hours if you ask a refund before the order have been completed.

Q: Do you have all items on PS4/Xbox/Steam PC?

A: Actually,we have most of the item and we can get it for you in a short time if we don't have it now.